Return & Refund Policy

Our policy lasts up to 30 days for exchanges. The returned goods/products will be checked with the receipt together and the goods should be in the good condition and unused item. The packaging should also be in original condition in original shipping container as received. Regular price item will be refunded, unfortunately sale item can't be refunded. If the goods/products has been used or damaged by the customer, due to hygiene purpose and not our error, there will not be any refund. Louvrie will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund by credit within 14 days after the confirmation. Shipping cost are non-refundtable. The return shipping will be deducted from your credit. 

Please return your purchase to the following address:
47, Jln 1/137b, Resources Industrial Centre,
Off Old Klang Road ,
58200 Kuala Lumpur .

Please contact us at [email protected] or 0379825555 if you have any questions or doubts.