Louvrie will ship out parcel via own choice of Malaysia registered Logistic companies such as DHL, PosLaju, Skynet, J&T, NinjaVan and so forth. Item shall be received based on 2-5 working days West Malaysia & within 7 working days for East Malaysia (Sabah & Sarawak). Logistics delivery time frame is all depend on the logistic company operation. Any goods lost in delivery shall not responsible by Louvrie. However, we will provide you the Parcel tracking number via phone massage or email to ensure where your items are traveling.